It is not uncommon for one party`s expectations of another party to be higher than those that can be considered reasonable. Reviewing these expectations and the resource commitments required to achieve them is an activity that will be undertaken when defining an SLA. The process makes it easy to identify and discuss expectations. As a result, it helps to identify service levels that are considered acceptable by each party and that are accessible and accessible. While 88% have implemented SLAs that contain requirements for customer service level, only 27% of them say they help determine expectations and responsibilities, while 46% of them say SLAs are reasonably effective, but don`t address all issues. 27% of respondents say their LTC is ineffective. .